Shipping Policy
Shipping and Delivery Policy
Thank you for choosing Aquavelle. We are committed to ensuring that your filtered showerhead reaches you through a safe and efficient delivery process.
1. Order Processing All orders are prepared and processed within 1 to 3 business days. Please note that our logistics team does not process or ship orders on weekends or holidays. During high-demand seasons, processing times may be slightly extended; in such cases, we will notify you promptly.
2. Shipping Estimates Once your order is dispatched, the estimated delivery timeframe is:
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UK Standard Delivery: 3 to 7 business days, free on every order.
Please consider these timeframes as estimates. While we strive for punctuality, external factors such as local postal services or customs inspections may occasionally affect the final delivery date.
3. Real-Time Tracking Transparency is key to the Aquavelle experience. After your purchase is confirmed and the order is dispatched, you will receive a Shipping Confirmation Email containing your unique tracking number.
You can monitor your package's journey using the tracking number in that email, on the carrier's website.
4. Customs, Duties, and Taxes Aquavelle is not responsible for any customs duties, tariffs, or local taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer. We recommend contacting your local customs office for detailed information on import fees in your region.
5. Dedicated Support Your satisfaction is our priority. If you have any questions about your order or delivery status, please do not hesitate to contact us:
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Store Inbox: Send a message directly through our website contact form.
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Email Support: Email us at contact@aquavelle.com.
Our team generally responds to all requests in less than 24 hours.
Contact Us
If you have any questions about this policy, contact us at contact@aquavelle.com. Business hours: Mon-Fri, 9am - 5pm GMT.