Refund Policy
Refund and Return Policy
At Aquavelle, we guarantee the quality of our filtered showerheads and replacement cartridges. We want you to be completely satisfied with your purchase, but we understand that sometimes a return is necessary. Our policy is designed to be as transparent and straightforward as possible.
1. 40-Day Money-Back Guarantee You have 40 days from the date of delivery to initiate a return. That is long enough to fit the showerhead, use it every day and see what it does for your skin and hair.
To be eligible, the showerhead must be in the same condition that you received it, with all parts included. You can keep the cartridge.
2. Refund Process Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund.
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Approved Refunds: A credit will automatically be applied to your original method of payment. Please allow a few business days for the transaction to be processed by your bank or card issuer.
3. Return Shipping Costs Customers are responsible for paying the shipping costs for returning items. Original shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee the receipt of the returned item.
4. Damaged or Defective Items We take great care in packaging our products, but if you receive a damaged or defective item, we will resolve it immediately.
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Please email us at contact@aquavelle.com within 48 hours of delivery.
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Include your order number and clear photos of the damage.
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We will provide a replacement at no cost or a full refund for any confirmed defect.
5. How to Initiate a Return To start a return, please email us at contact@aquavelle.com. Our team will provide the necessary instructions and the return address.
Contact Us
If you have any questions about this policy, contact us at contact@aquavelle.com. Business hours: Mon-Fri, 9am - 5pm GMT.